QM2Reputation.com
Advanced technology that listens, reveals and reacts to what patients are saying about you on rating sites.
Listening
Engage patients to learn what they say and think about their experience on social media. Identify both promoters and detractors.
Google, Facebook, Healthgrades, RateMDs, Vitals (and many more), online surveys, feedback forms & more. Monitor everything your patients are saying about your organization, from one easy-to-use interface.
Reacting
Drive improved ratings on Google, Facebook, Healthgrades and many more sites. Alert you in real-time to make sure unhappy patients are addressed by the right team member. Analyze unstructured content on the web so you can use what people are talking about to your advantage. Track your performance and efforts to improve your social media reputation.
24/7 monitoring gives you the ability to engage reviewers quickly and address unhappy customers with timely service. Email alerts ensure issues get escalated to the right team members.
Revealing
Highlight what the practice does well, where it has room for improvement and make your reputation transparent to leaders in your practice. Identify specific patients and address their concerns.
Identify new business opportunities and address the root causes of customer complaints. Analyze unstructured content in patient feedback so that you can spot recurring and trending topics.