Passive Promoters and Practice Management
This week I worked with a large group of physicians on their patient experience and online reputation. In this engagement, I dug a little...
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Improving Care and Expanding Sales: Focusing On Treating Established Eligible Patients
At a typical practice, 70% of hearing aid fittings are patients who have not previously purchased from the fitting practice. Most are...
E-visit Case Study with ENT Hearing Associates of Florida
On April 6, ENT Hearing Associates of Florida, the audiology department of ENT & Allergy Associates of Florida, contracted with QM2...
A Sensible Outcome Measure for Busy Audiologists
Check out this article co-authored by Brian Taylor and James Benson.
SENGAGE: EXPERIENCE ENGAGEMENT
Patient experience scores and your practice’s online reputation directly impact the bottom line of your practice. Google is likely your...
PATIENT EXPERIENCE: A CASE STUDY
Clinic Profile: A five (5) doctor practice, with four mid-level providers, practices in a metro area of a Midwestern city. They are...
SENGAGE IMPLEMENTATION
Senario: SEngage® express experience interviews are sent automatically to all new patients 2 weeks after their initial visit. Within four...
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